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Toyota Motor North America, Inc.

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Frequently asked questions

What is the Toyota app used for?

The Toyota app is a companion for eligible Toyota vehicles that can bring ownership tools together in one place. Depending on your vehicle, model year, location, and connected-services subscription, it may let you view vehicle details, check maintenance information, schedule service with a participating dealer, or use remote features. Available tools vary, so check compatibility before downloading.

Is the Toyota app free to download and use?

The app is generally available to download without an upfront charge, but some functions may require a compatible vehicle, an active Toyota account, or an eligible connected-services plan. Trial periods and subscription terms can differ by market and vehicle. Your mobile carrier may also charge for data, and dealer services or vehicle maintenance arranged through the app are not necessarily free.

Which Toyota vehicles are compatible with the app?

Compatibility depends on the vehicle’s model, year, equipment, and country, as well as which Toyota services are offered locally. Some vehicles may support basic ownership features but not remote commands or connected-service tools. Before installing, confirm that your vehicle is eligible through Toyota’s official compatibility information or your dealer, and use the same market-specific app intended for your location.

Can I use the Toyota app to remotely lock or start my vehicle?

Remote functions may be available for certain eligible vehicles and can include actions such as locking or unlocking doors, locating the vehicle, or starting it remotely. The exact controls depend on the model, service plan, and local regulations. A reliable internet connection and correctly linked vehicle are usually needed, and remote start may be unavailable on some vehicles or in certain conditions.

What should I do if I cannot connect my vehicle to the Toyota app?

First, check that you have the correct Toyota account and app for your country, that your vehicle supports the feature, and that your phone has a stable internet connection. Confirm that the vehicle information is entered correctly and follow any in-car enrollment steps. If the app still cannot link or update, install available updates and contact Toyota support or a participating dealer.