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Epic Systems Corporation

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Frequently asked questions

What is MyChart, and what can I use it for?

MyChart is a patient portal offered by participating healthcare organizations, not a single universal medical service. Depending on your provider, it may let you view parts of your health record, check test results, review medications and visit summaries, request prescription renewals, message your care team, and manage appointments. Available features and information can differ by organization, so check whether your healthcare provider supports MyChart before downloading it.

Can I use MyChart without an account or invitation?

You generally need an account connected to a healthcare organization that uses MyChart. Enrollment options vary: your provider may give you an activation code, allow you to register online after verifying your identity, or help you sign up during a visit. The app itself does not create a medical relationship or connect you to every hospital. If you cannot find your provider or enroll, contact that organization for instructions.

Is MyChart secure, and what information does the app access?

MyChart is designed to provide access to health information through participating providers, but the exact privacy practices and security features depend on your healthcare organization and the app’s current policies. Protect your account with a strong, unique password and any sign-in safeguards offered, and use a device lock. Review the app’s privacy information and your provider’s policies to understand what data is collected, used, or shared.

Can I use MyChart to book appointments, message a doctor, or renew prescriptions?

These options may be available, but they are not guaranteed for every user or provider. Participating organizations decide which appointment types can be scheduled online, whether messaging is enabled, and which prescriptions can be renewed through the portal. Some requests may require a clinician’s review or a follow-up visit. For urgent symptoms or emergencies, do not rely on app messaging; contact emergency services or your care team directly.

Why can’t I see a test result, record, or feature in MyChart?

The information shown depends on what your healthcare organization shares through MyChart, how its systems are configured, and whether the information has been processed and released. Some records may not appear, and certain results or features can be delayed or unavailable. If something seems missing or incorrect, contact the provider that created the record. For login, account-linking, or technical issues, use the support options provided by your organization.