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Frequently asked questions

What is Zoom Workplace used for?

Zoom Workplace is a communications and collaboration app for joining or hosting video meetings, making calls, chatting, and sharing files. Depending on your account and organization’s plan, it may also provide tools such as team messaging, calendars, whiteboards, and access to AI features. The available features can vary by subscription, administrator settings, device, and region, so check the app’s current listing and your account details before downloading.

Can I use Zoom Workplace for free?

You can create a free Zoom account and use Zoom Workplace, but free access does not include every feature or the same meeting limits as paid plans. Limits and included tools can change, and some features require a paid subscription or an account provided by an employer or school. Before relying on it for an important meeting, review the current plan details and check whether the host’s settings affect your ability to join.

Do I need a Zoom account to join a meeting?

In many cases, you can join a Zoom meeting using its invitation link or meeting ID without signing in, although the host may require participants to authenticate or use an approved account. You may also need to enter a passcode, wait in a waiting room, or provide your name. Joining from the app can offer a smoother experience, but check the invitation instructions and allow camera or microphone access only when you want to use those features.

What permissions does Zoom Workplace need on my phone?

Zoom Workplace may request access to your microphone and camera for calls and meetings, while other permissions can support features such as contacts, notifications, photos, or file sharing. You can generally manage permissions in your Android or iOS settings and deny access to features you do not use. Some functions will not work without the relevant permission, and available controls may differ by device and operating-system version.

Can I use Zoom Workplace on mobile data, and how much data does it use?

You can use Zoom Workplace over mobile data or Wi-Fi, but video meetings can consume substantial data, with usage varying according to video quality, meeting length, screen sharing, and network conditions. For longer calls, Wi-Fi can help avoid mobile-data charges and provide a steadier connection. You can turn off your camera when it is not needed, and should check your carrier plan and the app’s current data-use guidance before joining.