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Meta Platforms, Inc.

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Frequently asked questions

What is Messenger, and what can you do with it?

Messenger is Meta’s messaging app for communicating with friends, family, and other contacts. You can send text messages, photos, videos, voice messages, and files, as well as make voice and video calls. Features and availability may vary by device, region, and account settings. You can use Messenger on supported phones and through other Meta services, but some features may require an account or additional permissions.

Do you need a Facebook account to use Messenger?

Account requirements can depend on your location, the current version of Messenger, and Meta’s sign-up options. In many cases, Messenger is used with a Facebook account, while eligible users may have other ways to register or sign in. Check the sign-in screen and official help information for the options available to you. If you already use Facebook, you can typically log in with the same account credentials.

Is Messenger free to download and use?

Messenger is generally free to download, and its core messaging and calling features do not have a separate charge from Meta. However, sending messages, photos, or making calls uses an internet connection, so your mobile carrier may charge for data or roaming. Some optional services, purchases, or features may have separate terms. Review the app-store listing and any in-app notices before paying or sharing payment details.

Can you make group chats and video calls in Messenger?

Yes. Messenger supports conversations with multiple participants and voice or video calls, making it useful for keeping in touch with family, friends, or groups. The people you contact may need Messenger or an eligible Meta account, and call quality depends on the internet connection and device. Group sizes, available call features, and controls can change, so check the app’s current interface for the limits and options that apply.

How private and secure are Messenger conversations?

Messenger offers privacy and security controls, but the protections available can differ by conversation type and feature. Check the chat’s details to see whether end-to-end encryption or other protections apply, and review options for message requests, blocking, reporting, and disappearing messages where available. Meta processes certain account and usage information under its policies. Before installing, review the current privacy disclosures and adjust permissions and settings to suit your needs.