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DoorDash: Food, Grocery, More icon

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DoorDash

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Frequently asked questions

What can you order through DoorDash: Food, Grocery, More?

DoorDash lets you browse participating restaurants and, depending on your area, order groceries, convenience-store items, alcohol, and other local products. Availability varies by location and by merchant, so the options shown in the app are the best guide to what you can order. Check each listing for delivery estimates, minimum order requirements, item substitutions, and any restrictions before placing your order.

How much does DoorDash delivery cost?

The total can include the price of your items, delivery and service fees, applicable taxes, and an optional Dasher tip. Fees and delivery estimates can vary based on the merchant, distance, demand, order size, and your location. Some merchants may set a minimum subtotal, and promotions or a DashPass subscription may change eligible fees. Review the checkout screen carefully, since it displays the charges before you confirm.

Can I track my DoorDash order and contact the Dasher?

After an order is accepted, the app typically provides status updates and an estimated arrival time, with map tracking available for many deliveries. You may also be able to message or call your Dasher through the order screen to share delivery instructions or clarify details. Tracking and communication features can vary by order, and estimates may change because of restaurant preparation times, traffic, or other local conditions.

What should I do if my DoorDash order is late, missing, or incorrect?

Open the relevant order in the app and use its help or support options to report a late delivery, missing item, incorrect item, or other problem. The available resolution depends on the issue and the order details, so provide clear information and follow any prompts shown. Keep in mind that support policies and eligibility for refunds, credits, or other adjustments may vary; submitting a report does not guarantee a particular outcome.

Is DoorDash available everywhere, and do I need an account to order?

DoorDash service is limited to supported locations, and restaurant, grocery, and delivery options differ by address. Enter your delivery location in the app to see whether service is available and which merchants can deliver there. You generally need to create or sign in to an account to place an order, provide delivery details, and pay through an accepted payment method. Check the app for current regional requirements and options.